Patient Care Coordinator

Summary

Responsible for managing all aspects of the front desk, including greeting patients, managing patient flow, scheduling appointments, and entering/managing data in the EMR. Must be patient focused, demonstrating exceptional customer service and interpersonal skills, leading to a higher level of patient engagement.

 Essential Responsibilities

• Cheerfully greet and check in patients
• Maintain patient confidence and ensure confidentiality of patient care information
• Coordination and tracking release and request for patient medical records
• Coordination and tracking of patient referrals to outside imaging and medical providers
• Review daily and weekly patient schedules for accurate appointment times and providers
• Prepare correspondence between medical providers and patients
• Provide information and assistance to patients
• Perform general office duties such as scheduling appointments, answering phone, scanning and faxing
• Identify and escalate priority issues
• Promote wellness educational programs
• Assist Nurse Manager with ordering office and medical supplies

Minimum Qualifications

Education: High School Diploma

Experience: Prior experience in medical setting and EMR experience preferred

Knowledge/Skills/Abilities

• Working knowledge of medical terminology
• Excellent customer service skills
• Strong knowledge of computer systems including Microsoft Outlook, Word and Excel
• Ability to effectively communicate with staff and patients using excellent written and verbal skills
• Friendly personality and ability to work well as a team member